Cancellation & Return Policy
As a consumer, you are entitled to revoke your contractual declarations within fourteen days∗ without providing any reasons, doing so in text form (such as by letter, fax or e-mail)∗∗ or – provided that the object is made available to you prior to expiry of the above period – you may also do so by returning the object.
The period commences running upon your receiving the present instructions in text form, but not prior to your having received the merchandise (in the event of similar merchandise being delivered in recurrent instances, not prior to the receipt of the first partial delivery).
The revocation is to be directed to:
Consequences of a revocation
In the event of a revocation having been effectively declared, the performance reciprocally received shall be returned and any benefits that may have been enjoyed therefrom (such as interest) are to be surrendered. Should you not be able to return/surrender the performance and benefits accrued (such as benefits obtained from use), or should you be able to do so only partially or in a deteriorated state, you will be under obligation to compensate the lost value in this regard.
You will be under obligation to so compensate the lost value and the benefits accrued, in the event of the object having deteriorated and for the benefits having accrued, only to the extent the benefits or the deterioration of the object are the result of the object having been handled or managed in a manner extending above and beyond the review of its characteristics and function. The term “review of an object’s characteristics and its function” refers to the usual testing and tryout of the respective merchandise as is allowed in retail shops, for example.
You can return any item, it must be in the same condition that you received it and unworn. Upon return, you must enclose the invoice. Without the invoice no return is possible.
The trader must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.
This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery.
The trader should inform you that you have to pay the costs of returning the goods. If they fail do so, they will have to bear the cost. You do not have to pay any other charges that you were not informed about.
The obligation to reimburse payments made must be met within thirty days. The period shall commence running for you on the date on which you send the declaration of revocation or the object, and shall commence for us upon our having received them.
∗ For consumers with permanent residence in Malta or Slovenia the revocation period is 15 calendar days. For consumers with permanent residence in Italy the revocation period is 10 working days according to Italian law (“giorni lavorativi”) in case this is longer than 14 calender days.
∗∗ Consumers having their permanent residence in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Spain, Finland, France, Hungary, Ireland, Latvia, Liechtenstein, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovenia or Sweden may also declare their revocation without meeting any requirements as to form, and may declare it by telephone, for example; they are not bound to the requirement as to the revocation having to be made in text form.
∗∗∗ Where consumers have their permanent residence in Finland, the return shipment costs shall always be borne by the seller.
∗∗∗∗ Consumers having their permanent residence in Lithuania, Slovenia oder Slovakia shall receive repayments by the Seller within 15 days. Consumers having their permanent residence in Poland shall receive repayments by the Seller within 14 days.